Professional User FAQ
For dental professionals looking for work
By Cloud1 author74 articles
Getting Started
Learn what Cloud Dentistry is, how the platform works, and how to create your profile.
How does Cloud Dentistry work?
What is Cloud Dentistry?What is Cloud Dentistry?
How do I create a profile and start working?Complete Profile & Apply to Jobs
Do professionals have to pay to use Cloud Dentistry?Is there a fee or cost for finding work on the platform?
How to Add the Cloud Dentistry Widget to Your PhoneDid you know that we have a phone widget? Add it to your home screen to quickly check your upcoming shifts and get notified about new messages.
Profile Approval & Verification
Complete your profile, upload credentials, get approved, and understand your Profile Score.
How does my profile get approved?What's required for account approval?
Requiring Photo IDs and Background ChecksAs of June 2025, all professionals will be required to upload a photo ID and complete a background check.
How to Get the Background Check Badge and Attract More Job OpportunitiesCloud Dentistry now offers yearly background checks for free
How do I upload my photo ID?Photo IDs help verify your identity and are NOT shown to offices
How do I enter my dental license?For licensed dental professionals - hygienists, dentists, specialists
How to Upload Certificates to Your ProfileUploading certificates to your profile - CPR, x-ray, BLS, and more
How do I add a video to my Cloud Dentistry profile?
New Profile Score ImprovementsHow the updated Profile Score process will help professionals
Account Updates
Update your settings, schedule, address, role, license, and manage notifications.
How do I set or update my schedule?Schedule Changes; Update Availability
How do I manage notifications and emails? (Professionals)Important Notifications
License Renewal Process
How to Add/Change Your Home AddressAdding your address impacts your radius and miles setting
How do I change the role on my Cloud Dentistry Account?Can I change the user type/role on my account?
What if I need to take a break or deactivate my account?Account Deletion, Deactivate, Set Profile to Private
Can I prevent/block certain dental offices from seeing my profile?How to block an office
Managing Your Professional Account on Cloud DentistryTaking a break, account deletion, password reset, updating your profile, and changing your contact information.
Finding Work
Browse job postings, apply for assignments, propose bookings, and use the messaging system.
What is required to get bookings?Once your profile is activated and approved, time to get bookings!
How do I find work on the platform?
Best Practices for Temporary Professional Bookings on Cloud DentistryTemping Best Practices
Where can I find open job postings?Why can't I see any job postings?
How to set your profile as available for permanent positionsLooking for permanent work? We now have an easy way to mark your profile!
Can I propose a booking to an office?Propose a booking to an office
What is the messaging system?What are messages and replying to messages
Can I organize work assignments via the messaging system?Why It’s Important to Book Through the Platform
What happens when I apply for a job under the Job Posts tab?Applied to Job Posting. Now What?
How can I find Hygiene work as a Dentist on the platform?Dentist (DDS) wants to find temp hygienist positions
Solicitation of Offices for "Consulting Services"
Bookings & Assignments
Manage booking requests, cancellations, late arrivals, and what to do when issues arise on the job.
Best Practices for Your First BookingNewly approved on Cloud Dentistry and just got your first booking? Don't sweat - we're here to help!
How can I add my bookings to my personal calendar?Subscribing/Unsubscribing to iCalendar
What Happens If I Arrive Late for a Booked Assignment?What happens if I arrive later than 15 or 30 minutes to a booked assignment?
What are booking requests?What are booking requests?
What happens when I accept a booking request?Accepting a Booking Request; Auto-Accept; Secure Bookings
What happens when I decline a booking request?decline a booking request
What if the office address is incorrect?Office address incorrect; office sending me to a different location
Same-Day Bookings: Is it Possible?same day bookings
What do the different colors on my bookings calendar mean?How do I know if I am confirmed for a temp job?
Pay, Timesheets & Taxes
Understand how you get paid, set up direct deposit, manage timesheets, and handle tax documents.
How can I submit a timesheet if my booking has expired or was never confirmed?Expired or Unconfirmed Booking Needs Updating
Can Cloud Dentistry provide employment verification or pay stubs?Employment Verification as an Independent Contractor
What is Turn Away Pay?Turn Away Pay — when it applies, how much, and how to claim it.
How do I get paid?How do I get paid - understanding W2 vs. 1099
How to change to W2 statusHow to select or change to W2 status
How does Cloud Direct Pay (CDP) work?Understanding Cloud Direct Pay (CDP) for professionals
How do I enter my bank and tax information for direct deposits?Stripe verification, Tax Settings, and Direct Deposit information.
Is it legal to be considered a subcontractor?subcontractor legalities
Do I Need to Complete a Timesheet?How do I submit a Cloud Direct Pay timesheet?
How do I get my tax documents?Tax Forms, Tax Documents, 1099's
Can I negotiate my rate?How do I change the hourly rate? How do I edit a booked hourly rate?
What is Guarantee Pay?Compensation when you're sent home early from a booking that has already started.
What is the Instant Payout Feature?How do I get paid instantly
What should I do if I am missing a payment from a practice?What to do when a payment is late, missing, or wrong — and how to set yourself up to never have to wonder.
Student Resources
Transition from a student to a professional account, explore externships, and get ready to work after licensing.
How Do I Register for Student Webinars on Cloud Dentistry?Free webinars for students
Can I work while in hygiene school?If you already have a student account while in hygiene school
I just received my dental license number after taking my state board exam - what do I do next?For students that completed their RDH program and passed state boards
Transitioning from a Student Account to a Professional AccountHow to switch your student profile to a professional account, what's required for approval, and the benefits of upgrading.
What is the Externship Program?Externship Program
How do I participate in (or opt out of) the externship program?How to join or leave the externship program as a dental assistant student
How do I enter my graduation year and board exam date for student profiles?For student profiles - needing to update board exam and graduation dates
Reviews & Perks
Leave reviews for offices, access your own reviews, and explore platform perks like ClassPass and referral bonuses.
ClassPass x Cloud Dentistry PerkClassPass x Cloud Dentistry perk offered by Professional Success
I referred someone but I do not see my referral bonus.missing referral bonus
How do I access my reviews?How to access your reviews and how reviews impact Profile Score
How can I leave a review for an office after a booking?The process for reviewing an office after a completed booking
Support
How to Contact the Cloud Dentistry Team!
How do I contact Member Services?problems and account resolutions