Arriving on time for your booked assignments is one of the most important parts of being a professional on Cloud Dentistry. Offices count on you to be there ready to work at the start time you agreed to. We understand that traffic, weather, and emergencies happen, but late arrivals do affect the office and may impact your account.
This article explains what to expect if you arrive late, how no-shows can be marked, and what to do if a no-show needs to be corrected.
What Counts as Arriving Late?
You are considered late if you arrive at the office after the scheduled start time of your booked assignment. The longer you are late, the more it impacts the office’s schedule and patients.
Less than 15 minutes late: Let the office know as soon as you can. Most offices will still have you complete the assignment.
More than 15 minutes late: The office may consider this a no-show, even if you eventually arrive.
More than 30 minutes late: The office is likely to mark the booking as a no-show and may ask you not to stay for the assignment.
If you arrive 15 minutes or more late to your assignment, you forfeit your eligibility for both Guarantee Pay and Turn Away Pay, since this can significantly impact the office schedule.
Always Communicate with the Office
If you know you’re going to be late, contact the office right away through the Cloud Dentistry in-app chat. Give them a realistic ETA and let them decide whether they’d like you to still come in.
Keeping the office informed protects your rating, helps you avoid no-show marks, and shows professionalism even when something unexpected happens.
What Happens If You’re Marked as a No-Show?
Offices have the ability to mark a booking as a no-show if a professional doesn’t arrive, or if they arrive too late to work the assignment. A no-show on your account can affect your standing on the platform and your eligibility for future bookings.
Sometimes, however, a no-show may be marked even when you arrived and were able to work part or all of the booking. If that happens, here is what you and the office can do.
What to Do If You Were Marked as a No-Show After a Late Arrival
If you arrive late and the office has already marked you as a no-show, there are a few options to make sure your record reflects what actually happened. Please share these options with the office so they can take the next step.
Option 1: The No-Show Was Marked by Mistake
If the office accidentally marked you as a no-show, please ask the office to reach out to Cloud Dentistry directly so we can correct the booking. The office can contact us in either of these ways:
In-app chat with Cloud Dentistry support, or
Email our support team referencing the booking date, time, and your name.
Once the office confirms the no-show was marked in error, our team will update the booking on our side.
Option 2: The Office Wants You to Stay for the Rest of the Booking
If the office still wants you to stay and finish out the assignment after the late arrival and no-show marking, please ask the office to reach out to Cloud Dentistry through chat or email and let us know. Our team will update the booking on our side so it reflects the time you actually worked.
Option 3: Submit a Timesheet at the End of the Booking
If the office cannot reach out to Cloud Dentistry during the booking, you can still have the no-show updated to a worked no-show after the assignment ends. To do this:
Ask the office to complete and sign a timesheet at the end of the booking, showing the actual hours you worked.
Submit the signed timesheet to Cloud Dentistry once the booking is complete.
Our team will use the timesheet to update the no-show on your record to a worked no-show so you’re paid for the time you worked.
Tips to Avoid Late Arrivals
Plan to arrive 10–15 minutes early so you have time to check in and get set up.
Check the office address, parking, and traffic the night before your booking.
Save the office’s contact info and use the in-app chat to update them as soon as you know you’re running behind.
If something serious happens, reach out to Cloud Dentistry support so we can help.
Need Help?
If you have any questions about a no-show on your account, contact Cloud Dentistry support through the in-app chat or by email, and our team will be happy to help.