This guide walks dental professionals through the most common account questions on Cloud Dentistry — taking a break from the platform, deleting your account, updating your professional profile and contact information, resetting your password, and changing your email.
Your Cloud Dentistry professional account is free to create and maintain. For an overview of what your profile makes possible, see Getting Started as a Dental Professional.
Taking a break
If you need to step away from the platform — for vacation, parental leave, school, a new full-time role, or any other reason — Please see What if I need to take a break or deactivate my account? for more information. You have the option to set your account to private!
Account deletion
If your account is eligible for deletion, you can go to the drop-down menu and select the Account Deletion section. Please see What if I need to take a break or deactivate my account? for more information
Resetting your password
If you have forgotten your password or want to change it:
Go to the Cloud Dentistry login page.
Click the "Forgot Password?" link below the sign-in form.
Enter the email address associated with your professional account and submit.
Check your inbox for a password reset email and follow the link to create a new password.
If the reset email does not arrive within a few minutes, check your spam or junk folder. If you still do not see it, contact the Member Success team, and we can assist.
Changing your email address
Your login email is tied to your professional account, so updates need to be handled carefully to keep your account secure.
If you have access to your account, please visit the drop-down menu and then select the Email & Password section of your account and enter the new email address you would like to use for logging in and for notifications.
An email with a verification link will be sent to the newly added email address. You MUST click the email verification link in order for this change to go through. This link expires after 1 hour, so do this promptly. You can resend the verification link from within your account if needed.
If you no longer have access to your previous email address or your account, you will need to connect with our team. The fastest way is via live chat for immediate assistance.
*Tip: If you are receiving an 'invalid link' error and it has not yet expired, make sure you are logged out of the account when verifying a new email address or resetting a password.*
Updating your contact information
Your contact information — phone number, mailing address, photo ID, profile photo, and name — can be updated in the Contact Info section of your account. Keeping this information current ensures offices can reach you about confirmations, last-minute changes, and payments. See How to Add/Change Your Home Address
Updating your professional profile
Your professional profile — bio, skills, software experience, and availability — can be edited from the "Background & Skills" section of your account. Keeping this information current is key to standing out to offices and getting matched with the right opportunities. The details added here are what offices see when they browse and book professionals.
If you need changes to your role (hygienist, assistant, front desk, dentist, etc.), license, credentials, photo, or your name due to a license update, please connect with our Professional Engagement Team and send a copy of the updated documents or license to pe@clouddentistry.com, or via in-app messaging, so your verification badge stays current.
Need help?
The Cloud Dentistry team is happy to help. You can reach us through the in-app chat from your professional dashboard or by emailing service@clouddentistry.com.