Whether you're new to the platform or a seasoned user, we understand you might have questions or need assistance. First, we recommend browsing the FAQ page to see if any articles can immediately answer your question(s).
When you need further assistance, please reach out to us by clicking on the chat icon in the lower right corner of our page. When sending a message through live chat, you can select the correct prompts, such as "Get More Help," or request an agent from our chat assistant. If your account/bookings need updates or attention, please make sure to connect with a live agent so that your inquiry is addressed.
If it’s after hours, you can leave us a message, and we’ll contact you as soon as we are back in the office. You can also email our Member Services team at service@clouddentistry.com.
Please note that Cloud Dentistry Member Services does not currently receive inbound phone calls; however, if we are unable to resolve your inquiry via chat or email, we can schedule a phone call based on availability.
Member Services can assist you with:
Timesheet questions
Payment issues
Booking questions, including cancellations or turning down assignments
Technical issues for a smooth experience on our platform
All other inquiries – if you're unsure where to go, we'll direct you to the right place.
Don't hesitate to reach out should you have any questions. We're committed to providing you with the support you need.
If you are currently in an office and are experiencing an issue and need assistance during our business hours, please contact our Member Services team through the chat icon on the right-hand side of the platform or website for further assistance.