When you accept a booking request, the system automatically cancels all the other requests that the office has made for that booking. If there were any applications to the booking, those are also canceled. The office is now counting on you to show up on time and complete your booking.
The confirmed booking will then show in green on your Bookings Calendar & in your "Temp Jobs" tab.
How Your Booking Score is Calculated for Booking Requests
When Office Sends a Message | Profile Score Impacted |
Professional responds in 12 hours | +10 points |
Professional responds in 12-48 hours | +5 points |
Professional responds after 48 hours | 0 points |
Professional does NOT respond after 48 hours | -10 points |
Completed Bookings and Cancelations/No Shows
In addition to responsiveness, once a booking is agreed upon between the professional and the office, attendance and promptness are critical for Profile Score.
When you agree to a booking, the office will cancel the request to other professionals and decline any other applicants. If you cancel, the office has to start the process all over again.
Canceling within 24 hours prior to the start of a booking is particularly hard on the office, so your score will go down by 50 points when you cancel within 24 hours.
The worst of all is to no-show. Patients may be waiting for you, and not showing up makes the office look bad and lose money. When this happens, your score goes down by 100 points.
For every completed booking, your score will go up by 10 points.
How Your Booking Score is Calculated for Completed, Canceled, or No Shows
After a Booking is Agreed Upon | Profile Score Impacted |
Completed booking | +10 points |
Canceling within 24 hours of booking | -50 points |
Canceling <1 hour before booking (classified as a No Show) | -100 points |
No Show to confirmed booking | -100 points |