The short version: Book on the platform, check the payment terms before you accept, keep proof of your hours, and if pay is missing, contact Cloud Dentistry Member Services within 30 days of the booking. We'll take it from there.
1. Know your payment terms before you accept
Every booking on Cloud Dentistry has one of five payment terms. The terms decide who pays you, when, and what happens if something goes wrong. You can see them inside the booking details before you confirm.
Payment Terms | Who pays you | When | Cloud can help with missing pay? |
Same Day | Office (1099) | Day of the booking | Yes |
Up to 7 Days | Office (1099) | Within 7 days of the booking | Yes |
Up to 14 Days | Office (1099) | Within 14 days of the booking | Yes |
Cloud Direct Pay (CDP) | Cloud Dentistry (1099) | After your timesheet is reviewed and approved | Yes |
W2 Only | Office (as your employer) | Per the office's payroll cycle | No — handled directly with the office |
Why W2 is different: When a booking is W2 Only, the office is your legal employer for that shift. That means missed payments, payment disputes, and pay guarantees fall outside what Cloud can help with. Always confirm the office is set up to pay W2 before you accept.
*If you and the office both agree to update the payment terms from W2 Only to Cloud Direct Pay, we will require verification from both parties to make these changes. To avoid delays, you and the office need to contact our Member Services team to make these changes.*
2. Set yourself up to be protected
A few simple habits make missing-payment situations far easier to resolve.
Always book through the platform
If a booking isn't documented in Cloud Dentistry, Member Services can't step in to help with missing or delayed payment, cancellations, or guarantee pay. Even if you've worked with the office before, keep every assignment on the platform.
Pro tip — a polite reply if an office asks to book outside the platform:
"Thank you for the booking request! In order to continue building my professional career, I require all bookings to be made with me directly on the Cloud Dentistry platform. I look forward to working with you through Cloud's platform!
Read the booking agreement
Confirm the payment terms (Same Day / 7 / 14 / CDP / W2 Only).
Confirm the contracted hourly rate — that's the rate the office is expected to pay.
If you've negotiated a different rate, update your hourly rate in your profile before the office sends the booking request, so the contract reflects the agreed amount.
If you're W2 Only, confirm with the office first
Not every office can pay W2. Send a quick message before accepting:
"I see that you've sent me a booking request. I am set up to only accept W2 bookings. I'd love to confirm if your office is able and willing to pay me as a W2 employee. If so, could you let me know what forms I should bring to my booking to make the process easier for your office?"
3. On the day of your booking
Arrive on time. Arriving 15 minutes or more late forfeits guarantee pay and turn-away pay, so plan your commute with a buffer.
Track your hours. Note your actual start, end, and break times. A simple photo of a signed timesheet, your check, or a screenshot of payment is the single best piece of evidence if anything goes sideways.
Get a signed timesheet whenever you can — especially if your pay ends up different from the booking amount. We need a signed timesheet to verify pay discrepancies.
For Cloud Direct Pay (CDP): upload a complete timesheet right after the shift. Incomplete timesheets won't process, and timesheets older than 30 days can't be paid out. Read How Does Cloud Direct Pay Work? for more details.
If you're sent home early, fill in the "Why did this assignment end early?" question on the timesheet (CDP) or contact Member Services right away (non-CDP).
4. If a payment is missing, late, or wrong
Work the steps in order. Most missing-payment situations resolve at Step 2.
Step 1 — Confirm the payment window has actually passed
Before flagging a missing payment, double-check the payment term on the booking:
Same Day: payment is owed the day of the shift.
Up to 7 Days / Up to 14 Days: the office has the full window to issue payment. Wait until day 8 or day 15.
Cloud Direct Pay: Timesheets take up to 3 business days to review; deposits can take up to 3 business days after that. Instant Payout is up to 1 hour after approval.
W2 Only: payment follows the office's payroll cycle — contact the office directly.
Step 2 — Message the office through Cloud
Send the office a friendly message in the Cloud messaging system. Keeping the conversation in-platform creates a paper trail that Member Services can reference later.
Suggested wording:
"Hi! Thank you again for booking me on [date]. I wanted to follow up on payment for that shift — I haven't received it yet and wanted to check in. Could you confirm when I can expect it? Happy to share a copy of my timesheet if that helps."
Step 3 — Submit a payment complaint discrepancy to Member Services
If the office hasn't paid (or paid the wrong amount) once the payment window has closed, file a discrepancy complaint:
File a Complaint within the Booking, or contact Member Services.
Include the booking date, office name, and contracted hours/rate.
Attach a photo of the payment received (or note that none was received) and a signed timesheet if you have one.
Include screenshots of any in-platform messages with the office about payment.
30-day deadline: Discrepancy complaints submitted more than 30 days after the booking may not be eligible for review. Don't wait — file as soon as the payment window closes.
Step 4 — Give the office two business days to respond
Once Member Services opens a case, the office is given two business days to respond. If you receive payment in the meantime, please let us know — it helps us close the case quickly. If you haven't heard back after two business days, follow up with Member Services, and we'll continue to escalate on your behalf.
5. Sent home early? Use Guarantee Pay.
If your booking is cut short because the office's schedule has changed, you may be eligible to be paid for the booked working hours minus a one-hour grace period for the office.
See What is Guarantee Pay? for details.
How payment is delivered: Guarantee pay is processed through Cloud Direct Pay and deposited into your bank account — not by check. Make sure your direct deposit and W-9 are up to date in your profile so we can pay you.
6. What Cloud can — and can't — help with
We can help with | We can't help with |
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7. Quick reference checklist
Before accepting: review payment terms, hourly rate, and (if applicable) confirm W2 with the office.
Day of shift: arrive on time, track hours, get a signed timesheet, photograph the check or payment.
If pay doesn't arrive: wait until the payment window closes, then message the office through Cloud.
If still missing: Contact Cloud Dentistry Member Services within 30 days with booking details, timesheet, and screenshots.
If sent home early: answer the timesheet question (CDP) or message Member Services (non-CDP) so we can apply guarantee pay.