Guarantee pay ensures that if your appointment, confirmed through our booking request system, is cut short and you're sent home earlier than scheduled, you're still compensated. Here’s how it works:
Eligibility: If you're released before completing your booked hours, you may qualify to be compensated for the scheduled hours, less one hour, as per our guarantee pay policy.
Reporting Issues: Should there be any discrepancy in payment, there’s no need to address it directly with the dental office, unless the payment terms are "W2 Only". Instead, capture a photo of your payment or check and email it to service@clouddentistry.com within 30 days of the incident. This allows us to handle the matter discreetly and efficiently. If the assignment is a Cloud Direct Pay assignment, the reason for the short day will need to be provided on the timesheet at the time of upload. Processed CDP assignments will not be eligible for back-pay guarantee pay for incomplete timesheets.
Reimbursement Process: Any compensation due under the guarantee pay will be processed through our direct pay system—this means you’ll receive funds directly into your bank account rather than by check. To facilitate this, ensure your banking details and W-9 form are updated on your profile. A linked bank account is essential for the withdrawal of funds.