Guarantee Pay in plain terms
Guarantee Pay protects your earnings when a booking made through Cloud Dentistry gets cut short after you have already started the day. If patients cancel, the schedule collapses, or the office decides they no longer need you for the full day, you can still be paid for most of the booked hours — even though you did not actually work the full booking.
If an office cancels your booking, See What should I do if my booking is canceled at the last minute? on qualifications and how to claim the compensation you're owed.
How it is calculated
Eligible hours = Booked hours − 1 hour
Guarantee Pay tops up your earnings to that amount.
The 1-hour subtraction is a small grace buffer that gives offices flexibility when their day shifts unexpectedly. Everything beyond that hour is protected.
Worked example:
You are booked for an 8-hour day at $40/hour.
You arrive on time but are sent home after 4 hours.
Eligible hours = 8 − 1 = 7 hours.
Guarantee Pay tops you up from 4 hours paid to 7 hours paid → you receive an additional 3 hours × $40 = $120.
When Guarantee Pay applies
All three of these must be true:
The booking was made through the Cloud Dentistry booking request system.
You arrived on time and were prepared to work the full day.
You were sent home early for reasons outside your control — for example, patient cancellations, schedule changes, or the office no longer needing you.
When Guarantee Pay does not apply
You arrived more than 15 minutes late. Late arrivals disrupt the office schedule and forfeit eligibility — even if you informed the office in advance.
You left for your own reasons. Illness, personal appointments, emergencies, or disagreements with office staff do not qualify.
The cause was a Force Majeure event. Severe weather, weather-related power outages, or A/C and heat failures in extreme temperatures are not covered. See Force Majeure & Inclement Weather Cancellations.
The early dismissal stems from a dispute about working conditions. See "Working through disagreements" below.
Arriving more than 15 minutes late forfeits Guarantee Pay eligibility, even if the office is notified ahead of time.
How to request Guarantee Pay
The steps depend on your payment terms with the office:
If your payment terms are W2-only
Cloud Dentistry does not process W2 payments. Contact the office directly to resolve any pay discrepancy.
If your payment terms are Same Day, Up to 7 days, or Up to 14 days
If the amount you received from the office is less than the Guarantee Pay amount you are owed:
Take a clear photo of the payment or check you received.
Write a short explanation of the hour discrepancy and the reason the day was cut short.
Email both to Member Services at service@clouddentistry.com for review.
If your payment term is Cloud Direct Pay (CDP)
Guarantee Pay must be flagged at the time you upload your timesheet. When you upload:
Enter your actual hours worked (not the booked hours).
Provide the reason the day ended early in the notes — this is required.
Select the option to have your timesheet reviewed for Guarantee Pay.
Important: Once a CDP timesheet is processed without a reason for the short day or without selecting Guarantee Pay review, it cannot be back-paid. Always include the reason and flag it at upload.
Review typically takes 1–2 business days. If approved, the Guarantee Pay top-up is paid by direct deposit.
How approved payments are delivered
Approved Guarantee Pay is processed through Cloud Direct Pay and sent to your bank account. To receive payment you must have:
A linked bank account on your Cloud Dentistry profile.
A current W-9 on file.
We do not issue paper checks for Guarantee Pay.
Working through disagreements
If working conditions are not ideal but are not unsafe, we strongly recommend completing the booking. Guarantee Pay is designed for genuine, unforeseen schedule disruptions — not for disputes between you and the office.
When the professional and the office give conflicting accounts of what happened, we usually cannot verify eligibility, and Guarantee Pay generally will not be issued in those situations.
Cloud Dentistry reserves the right to decide whether Guarantee Pay applies in any specific situation.