Guarantee Pay protects you when a booking made through our booking request system gets cut short — patient cancellations, the schedule falls apart, or the office no longer needs you for the full day. If you started the day, you may still be paid for it.
Guarantee Pay = Booked Working Hours − 1 Hour
Example: Booked for 8 hours, sent home after 4 → eligible for 7 hours of pay.
The 1-hour buffer gives offices a small grace period when their day shifts unexpectedly. Beyond that, the booking should pay out.
When Guarantee Pay applies
The booking was made through the booking request system
You arrived on time and were prepared to work the full day
You were sent home early for reasons outside your control (patient cancellations, schedule changes, etc.)
When it doesn't apply
You arrived 15+ minutes late. Late arrivals forfeit eligibility because they impact the office schedule.
You left for your own reasons. Illness, appointment, emergency, disagreement with office staff — none of these qualify.
The cause is a Force Majeure event. Severe weather, weather-related power outage, A/C or heat outage in extreme conditions. See Force Majeure & Inclement Weather Cancellations.
Disputes about working conditions. See "Working through disagreements" below.
How to request Guarantee Pay
If your payment terms are W2-only
Contact the office directly. We don't intermediate W2 payments.
If the office paid you for the short day
If your payment is less than the Guarantee Pay amount, take a clear photo of the payment or check and send it to our Member Services team at service@clouddentistry.com for review.
If it's a Cloud Direct Pay (CDP) assignment
When you upload your timesheet:
Provide the reason for the short day on the timesheet at upload time. This is required.
Enter your actual hours worked.
Select the option to have your timesheet reviewed for Guarantee Pay.
Important: Once a CDP timesheet has been processed without the reason for a short day, it can't be back-paid for Guarantee Pay. Always include the reason at upload.
Review takes 1–2 business days. If approved, the Guarantee Pay amount is paid via direct deposit (bank info and W-9 must be on file).
Reimbursement process
Approved Guarantee Pay is processed through Cloud Direct Pay — funds go directly to your bank account. Make sure your banking details and W-9 form are up to date on your profile. A linked bank account is required to receive payment; we don't issue paper checks.
Working through disagreements
If working conditions aren't ideal but aren't unsafe, we strongly recommend completing the booking. Guarantee Pay is intended for genuine, unforeseen schedule disruptions — not for disputes or disagreements.
When parties disagree on what happened, we can't determine eligibility without verification from both sides, so Guarantee Pay generally won't be issued in those cases.
Cloud Dentistry reserves the right to decide if Guarantee Pay applies to any specific situation.