You are free to accept or decline any booking request that you receive, but the office is trying to fill a booking and needs to know if you can make it. If you respond to the request within 12 hours, even if you decline it, you will earn 10 points on your score. If you respond in more than 48 hours, your score will go down by 5 points. If you don’t respond at all after 48 hours, then your score will go down by 10 points.
*Declines can be frustrating for dental offices that are trying to fill a position. If you are declining due to not being available, please update your schedule. This helps offices know that you are unavailable, and can request others who are.
Some typical reasons for declines are below. Please take action if applicable to prevent further declines.
No longer available (please update your schedule)
Distance (please update your mileage radius)
This Office (please block the office)
Office Has Negative Reviews/a bad reputation
Bad Experience w/ office
Last Minute Request (update your schedule)
Not available for the times they need me
Message the office - sometimes partial coverage is better than none!
Payment Terms (Need Payment Right Away)
Try messaging the office to request an alternative option, it doesn't hurt!)
Waiting for a better offer?
Message the office to negotiate!
Other __________
As a best practice, it is recommended to communicate with the office if they have requested you, even if you are declining. This opens communication for future bookings with them and provides transparency.
Our system will prompt and require you to select the reason for the decline. This is not shared with the office, and helps us understand what you are looking for in a work opportunity. In order to proceed with the decline, you must select a reason. If you do not, the decline will not be submitted, which will impact the responsiveness section of your profile score, ultimately hurting your ranking.
Accidental Decline, Booking Cancellation, or Rescinded Shift Application
If you accidentally declined/canceled a booking request from an office or rescinded your application to their temp job posting, you are not able to undo this action.
Here's what you can do:
Find the office's profile link
You can find this in the "Closed" section of your "Temp Jobs" tab (filter to see All)
Click the office's name and send them a message
Let them know you are available and interested!
You can then "propose a booking" to them directly from a message thread
It will then be up to the office to accept or decline your proposal.