You are free to accept or decline any booking request that you receive, but the office is trying to fill a booking and needs to know if you can make it. If you respond to the request within 12 hours, even if you decline it, you will earn 10 points on your score. If you respond in more than 48 hours, your score will go down by 5 points. If you don’t respond at all after 48 hours, then your score will go down by 10 points.