Now that you're approved and active on Cloud Dentistry, you'll start getting booking requests and messages from offices in your area. Once you have a confirmed booking, offices are counting on you — here's how to set yourself up for success.
📅 Mark your calendar
Your confirmed booking will be adjusted in the schedule you've set in your profile, but if you also work off a Google calendar on your phone or even a physical calendar at home, be sure to write down your confirmed shift!
🚗 Confirm the details and plan your route
Double-check the office address the day before, and confirm where to park. If it's your first time at the practice, plan to arrive 10–15 minutes early — that gives you time to introduce yourself, get oriented, and start the day smoothly. Pull up Apple or Google Maps ahead of time to check your drive, factoring in traffic and weather so you leave at the right time. Also mark the shift on any calendar you personally use (Google Calendar, a wall calendar, etc.) in addition to your Cloud Dentistry schedule.
🔎 Review the office's profile before you arrive
Read through the office's profile — parking details, office description, photos, and anything else that helps you familiarize yourself before you walk in.
💪 Be ready to adapt
Every office does things a little differently. Even if you'd handle something differently, stay professional and complete the day — you can always block that office afterward if their standards of care don't align with yours, but leaving mid-shift will hurt your reputation and profile score. If you've labeled yourself as cross-trained, be ready to work either role, or message the office ahead of time to confirm which one you'll be filling.
📣 Ask questions — before you arrive
You're not expected to know everything on day one. Asking questions shows you care about doing the job well and respecting the office's process. Message the office beforehand, so you're prepared on arrival. Good ones to start with:
What are my responsibilities today?
Where are the supplies I'll need?
What dental software do you use?
How long is each appointment scheduled for?
How do I use the X-ray or pano machine here?
What's the doctor's preferred name or title?
If I don't have a patient, how can I help?
If anything else comes to mind ahead of your booking, don't hesitate to ask — the office would rather answer in advance than have you guessing on-site.
💲Know how you'll get paid
Check the Payment Terms in your assignment details.
If the booking uses Cloud Direct Pay (CDP), your payment comes from Cloud Dentistry. Please bring a timesheet, have the office complete it, and upload it afterward. This is how your hours are approved and processed. You can print a copy of the timesheet in advance, or ask the office to print one at the start of your shift.
If the assignment is not labeled CDP, payment comes directly from the office, so confirm with them when and how they plan to pay.
📱Stay connected
Turn on notifications (in-app, SMS, or email) so you never miss a message or booking request. These can be adjusted in your notification settings. You can also add the Cloud Dentistry widget to your phone's home screen (iPhone and Android) for quick access to alerts — details here.
❌ If you need to cancel
Cancel as soon as you know you can't make it — early notice protects your reputation and gives the office time to find coverage. If a genuine emergency comes up (car trouble, illness, accident) and you must cancel close to the shift, do it as quickly as possible within the booking and include a reason (without disclosing personal details) so the office knows it was unavoidable. This improves your chances of being booked by them again. Late cancellations and no-shows both hurt your profile score and lead to account suspensions. See how cancellations affect your profile for more detail.
Your reputation matters! Treat all confirmed bookings on the platform with the attention your career deserves, and you'll be successful.