Your confirmed booking will be adjusted in the schedule you've set in your profile, but if you also work off a Google calendar on your phone or even a physical calendar at home, be sure to write down your confirmed shift!

Double-check the office address, and confirm where to park. Pull up Apple or Google Maps ahead of time to check your drive, factoring in traffic and weather so you leave at the right time. If it's your first time at the practice, plan to arrive 10–15 minutes early — that gives you time to introduce yourself, get oriented, and start the day smoothly.

Read through the office's profile — parking details, office description, photos, and anything else that helps you familiarize yourself before you walk in.

Every office does things a little differently. Even if you'd handle something differently, stay professional and complete the day — you can always block that office afterward if their standards of care don't align with yours, but leaving mid-shift will hurt your reputation and profile score. If you've labeled yourself as cross-trained, be ready to work either role, or message the office ahead of time to confirm which one you'll be filling.

Your conduct on every shift reflects directly on you and on Cloud Dentistry as a whole. Show up on time, dressed appropriately, and ready to work — treat every office visit, no matter how short the booking, as an opportunity to build your reputation. Be courteous with the doctor, the team, and patients alike, follow the practice's protocols, and keep your phone and personal conversations to a minimum during patient care. Professionalism is one of the biggest factors offices weigh when submitting your review & deciding whether to request you again.

Not every patient interaction will be easy. Some patients may be anxious, frustrated, or simply having a hard day. Stay calm, empathetic, and focused on patient care rather than reacting personally. If a patient becomes upset, escalate the situation to the treating dentist or office manager rather than trying to resolve a conflict on your own — offices want to know you can de-escalate professionally rather than let a tense moment affect the rest of your shift.

Every office runs a little differently, and you may not always agree with how something is done. If a disagreement comes up with another staff member, handle it privately and respectfully — never in front of patients or the rest of the team. Finish the shift professionally even if there's tension, and if something needs to be addressed further, raise it with the office after the booking or reach out to Cloud Dentistry Support for guidance. Public disagreements or confrontations on-site can hurt your reputation and affect whether that office (or others) will book you again.

If a booking doesn't go the way you hoped, resist the urge to vent about it — or name the practice — on social media, public forums, or group chats. These posts are often traceable back to you, can damage your professional reputation, and may affect how offices across the platform view you - or even worse, lead to legal issues. If something didn't go well, share the details directly with the office or with Cloud Dentistry Support so it can actually be looked into and addressed.

Please don't leave reviews about a practice on outside sites (Google, Yelp, Glassdoor, etc.) based on your experience as a temporary professional. If you had a great booking or ran into a problem, tell us directly — feedback shared through Cloud Dentistry Support helps us support both professionals and offices, without disputes playing out publicly in ways that can hurt your reputation and the practice's. *Submitting off-platform reviews is against our policies, and many times, against other platforms' (i.e., Google) review policies.

You're not expected to know everything on day one. Asking questions shows you care about doing the job well and respecting the office's process. Message the office beforehand, so you're prepared on arrival. Good ones to start with:

If anything else comes to mind ahead of your booking, don't hesitate to ask — the office would rather answer in advance than have you guessing on-site.

Check the Payment Terms in your assignment details.

Turn on notifications (in-app, SMS, or email) so you never miss a message or booking request. These can be adjusted in your notification settings. You can also add the Cloud Dentistry widget to your phone's home screen (iPhone and Android) for quick access to alerts — details here.

Cancel as soon as you know you can't make it — early notice protects your reputation and gives the office time to find coverage. If a genuine emergency comes up (car trouble, illness, accident) and you must cancel close to the shift, do it as quickly as possible within the booking and include a reason (without disclosing personal details) so the office knows it was unavoidable. This improves your chances of being booked by them again. Late cancellations and no-shows both hurt your profile score and lead to account suspensions. See how cancellations affect your profile for more detail.