Turn-Away Pay ensures that if your booking, confirmed through your bookings calendar, is cancelled within 1 hour, you are turned away upon arrival, or if the office is closed, you are still compensated. You are required to wait at least 30 minutes if the doors are locked upon your arrival. Please also contact the office via the messaging system and by phone to confirm if the office is open.
Eligibility
If you arrive 15 minutes or more late to your assignment, you forfeit your eligibility for turn away pay since this can greatly impact the office schedule.
If the payment terms of the assignment are W2 only, the office is responsible for providing funds to you directly. Otherwise, it is processed through our Cloud Direct Pay System.
Reporting
To report a turn-away, please contact our Member Services team via live chat or email at service@clouddentistry.com. If the office staff is present
Reimbursement Process
Any compensation due under the turn-away pay will be processed through our direct pay system—this means you’ll receive funds directly into your bank account rather than by check. To facilitate this, ensure your banking details and tax settings are updated on your profile. A linked bank account is essential for the withdrawal of funds.
If the payment terms of the assignment are W2 only, the office is responsible for providing funds to you directly. Otherwise, it is processed through our Cloud Direct Pay System.
Turn Away payment is payment for half of the day, or up to 4 hours. For example, if you were booked for a total of 6 working hours, you are due payment for 3 hours x (multiplied by) your hourly rate. If you were booked for 9 working hours, you are due a payment for 4 hours x (multiplied by) your hourly rate.
Cloud Dentistry reserves the right to deterimine if the turn away pay applies to any specific situation.