Turn Away Pay compensates dental professionals for a confirmed bookings that fall through at the last minute through no fault of their own. You may be eligible for Turn Away Pay if any of the following happens:
The office cancels within 1 hour of the booking start time
The office cancels while you are en route to the booking
You arrive on time to the booking and the office is closed
You arrive on time to the booking and are turned away at the door
If an office cancels your booking, See What should I do if my booking is canceled at the last minute? on qualifications and how to claim the compensation you're owed.
How much you're paid
Turn Away Pay covers half of the booked day, up to a maximum of 4 hours, multiplied by your hourly rate.
Booked for 6 hours → paid for 3 hours × your rate
Booked for 9 hours → paid for 4 hours × your rate (the cap)
Eligibility
To qualify, all of the following must be true:
You arrived (or were on track to arrive) on time. If you are 15 minutes or more late, you forfeit eligibility, since this can significantly impact the office's schedule.
You report the incident within 30 days.
You did not late-cancel or no-show prior to the office canceling.
You weren't able to secure another booking for the same date.
What to do on-site
If the office is closed when you arrive:
Wait at least 30 minutes after the scheduled start before leaving.
Try to reach the office through the platform messaging and by phone. Proof of these attempts may be requested.
Document your presence — a screenshot of your location with a visible date/time stamp, plus your arrival and departure times.
If you're turned away at the door:
Ask the office to sign a Cloud Direct Pay timesheet. Have them write the arrival time and the reason for the shortened hours (e.g., "turned away on arrival").
Do not upload the timesheet for Turn Away Pay requests — instead, send a photo of it to Member Services.
How to report
Use any of the following:
The complaint button attached to the booking
The chat bubble in the bottom-right of your dashboard (live chat with Member Services)
How you'll be paid
Turn Away Pay is processed through Cloud Direct Pay — funds are deposited directly into your linked bank account. Make sure your banking details and tax settings (W-9) are up to date on your profile. We do not issue paper checks.
W2 bookings: if your assignment's payment terms are W2-only, the office is responsible for paying you directly — Cloud Dentistry does not intermediate Turn Away Pay for W2 assignments.
Does this affect my Profile Score?
No. When the office cancels or turns you away, your Profile Score is not affected.
Force Majeure / inclement weather
Cancellations caused by severe weather or other Force Majeure events are handled separately and standard fees may not apply. See Force Majeure & Inclement Weather Cancellations.
Cloud Dentistry reserves the right to determine eligibility for Turn Away Pay in any given situation.