Turn - Away Pay ensures that if your booking, confirmed through our booking request system, is cancelled within 1 hour of the assignment or you are turned away upon arrival, you are still compensated.
Eligibility: If your assignment is cancelled within 1 hour of arrival time, or if you arrive and are turned away from your booking due to the practice not cancelling on time.
If you arrive 15 minutes or more late to your assignment, you forfeit your eligibility for turn away pay since this can greatly impact the office schedule.
Reporting Issues: If there is a discrepancy in payment you received from the office, please contact Cloud Dentistry Member Services directly, unless the payment terms are "W2 Only." If the payment terms are "W2 Only," you will need to contact the office directly.
If your assignment is not "W2 Only," to continue with a payment discrepancy, take a photo of the payment or check and email it Service@clouddentistry.com within 30 days of the booking. This allows us to handle the matter discreetly and efficiently. If the assignment is a Cloud Direct Pay (CDP) assignment, the reason for the short day will need to be provided on the timesheet at the time of upload. Processed CDP assignments will not be eligible for back-pay turn away pay for incomplete timesheets.
Reimbursement Process: Any compensation due under the turn away pay will be processed through our direct pay system—this means you’ll receive funds directly into your bank account rather than by check. To facilitate this, ensure your banking details and W-9 form are updated on your profile. A linked bank account is essential for the withdrawal of funds.
Cloud Dentistry reserves the right to decide or deny if the turn away pay applies to any specific situation.