All Collections
Professional User FAQ
For dental professionals looking for work
What is Cloud Dentistry?What is Cloud Dentistry?
How do I find work on the platform?
What should I do if my booking is canceled at the last minute?booking canceled last minute
What is the Instant Payout Feature?How do I get paid instantly
How do I create a profile and start working?
What are booking requests?What are booking requests?
Can I share contact details and organize work assignments via the messaging system?
How do I set or update my schedule?
What should I do if my schedule changes frequently to avoid getting requests when I'm unavailable?schedule changes frequently
What does an orange background mean on my dashboard "Is your schedule up to date?" reminder?orange background meaning
Same-Day Bookings: Is it Possible?same day bookings
What should I do if an office wants to change my confirmed hours?Office wants to change booked hours
What happens if I do not show up to an office after accepting a booking request?no-show
What is guarantee pay?Guarantee Pay
Can I negotiate my rate?
Do I pay to use Cloud Dentistry?Do dental professionals pay to use Cloud Dentistry?
How do I get paid?
How do I get my tax documents?
How does Cloud Direct Pay work?
Do I Need to Complete a Timesheet?How do I upload a timesheet?
Is it legal to be considered a subcontractor?subcontractor legalities
How can I leave a review after an appointment?
How do I access my reviews?
What is the messaging system?
What if the Appointment Address is Incorrect?address incorrect
What steps should I take if I arrive at a dental office and it's closed or I'm denied entry?dental office is closed or I am turned away
Can I prevent certain dental offices from seeing my profile?How to block an office
How do I manage notifications and emails?notifications
What if I need to take a break or deactivate my account?deactivate my account
What should I do if I encounter a problem?problem
How do I change my profile from Dental Assistant to Dental Hygienist?
How Does My Profile Get Approved on Cloud Dentistry?
How Do I Enter My License on Cloud Dentistry?For licensed professionals - hygienists, dentists, specialists
How Do I Enter My Graduation and Board Exam Date on Cloud Dentistry?For student profiles
How Do I Upload My Photo ID on Cloud Dentistry?Photo IDs help verify your identity and are NOT shown to offices
How Do I Register for Student Webinars on Cloud Dentistry?Free webinars for students
How long will it take to get my continuing education certificate?When will I receive my continuing education certificate?
How can I download my continuing education certificate?Downloading continuing education certificate
How do I get my profile approved?Understanding our profile review and approval process for dental professionals
What is required to get bookings?Once your profile is activated and approved, time to get bookings!
How do I cancel a booking I cannot attend?Impacts of cancelations to your Profile Score and the office's workflow
How Do I Participate in the Externship Program on Cloud Dentistry?How can I complete externship hours or requirements
How Do I Opt Out of the Externship Program on Cloud Dentistry?
What is the Externship Program?Externship Program
When can my student profile be approved as a Professional account?student profile approval
I just received my license number after taking my state board exam - what do I do next?For students that completed their RDH program and passed state boards
Updating your profile from Student to ProfessionalFor students to transition their profile to a professional account
It's been more than 5-7 days, and I still haven't received my certificate. What can I do?Haven't received your continuing education certificate yet?
I am receiving a "Missing Parameter" error when attempting to download my continuing education certificate. What should I do?Missing parameter issue for continuing education certificate download
Is there a fee for job seekers to use the platform?Do professionals have to pay to use Cloud Dentistry?
How long will review/approval take?How long will my profile take to be approved?
Why does my profile need to be reviewed?
How does Cloud Dentistry work?
Continuing education: Upon entering my email to download my certificate, I am receiving an "Email not recognized" error.I am having trouble downloading the continuing education certificate. I am getting an error when downloading the certificate.
How do I register for an upcoming Continuing Education course?Registering for continuing education courses
Why can't I register for a specific continuing education course?I can't register for a continuing education course. I can't find a course continuing education course.
Does my state accept this continuing education certificate for licensure?State requirements for continuing education
Can I rewatch a continuing education course through a recorded version?Recorded continuing education. Can I watch at a later time?
Help! I can't log in to watch a continuing education course.Help logging onto continuing education course
Are continuing education courses free to watch?Free continuing education? Are the courses free?
Can I work while in hygiene school?If you already have a student account while in hygiene school
How to Upload Certificates to Your ProfileUploading certificates to your profile - CPR, x-ray, BLS, and more
I am a Dentist but I want to accept Hygiene assignments.DDS wants to accepts hygiene assignments
I referred someone but I do not see my referral bonus.missing referral bonus
How do I enter my direct deposit and tax information into my Cloud Dentistry profile?setting up tax and direct deposit information
How to Add the Cloud Dentistry Widget to Your PhoneDid you know that we have a phone widget? Add it to your home screen to quickly check your upcoming shifts and get notified about new messages.
How to Get the Background Check Badge and Attract More Job OpportunitiesCloud Dentistry offers yearly background checks through for just $17/yr**
New Profile Score ImprovementsHow the updated Profile Score process will help professionals
What happens when I apply for a job under the Job Posts tab?applying for job posts
What happens when I decline a booking request?decline a booking request
What happens when I accept a booking request?accepting a booking request
Can I propose a booking to an office?Propose a booking to an office
How do I get notifications for booking requests and messages?How to set up notifications
How can I delete my account?