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Professional User FAQ
For dental professionals looking for work
What is Cloud Dentistry?What is Cloud Dentistry?
How do I find work on the platform?
What should I do if my booking is canceled at the last minute?Booking canceled last minute and next steps
What is the Instant Payout Feature?How do I get paid instantly
How do I create a profile and start working?
What are booking requests?What are booking requests?
Can I share contact details and organize work assignments via the messaging system?
How do I set or update my schedule?
What should I do if my schedule changes frequently to avoid getting requests when I'm unavailable?schedule changes frequently
What does an orange background mean on my dashboard "Is your schedule up to date?" reminder?orange background meaning
Same-Day Bookings: Is it Possible?same day bookings
What should I do if an office wants to change my confirmed hours?Office wants to change booked hours
What happens if I do not show up to an office after accepting a booking request?no-show or cancelling after accepting a booking request
What is guarantee pay?Guarantee Pay for assignments that ended early
Can I negotiate my rate?
Do I pay to use Cloud Dentistry?Do dental professionals pay to use Cloud Dentistry?
How do I get paid?
How do I get my tax documents?Tax documents for professionals
Do I Need to Complete a Timesheet?How do I upload a timesheet? time sheet
Is it legal to be considered a subcontractor?subcontractor legalities
How can I leave a review for an office after a booking?The process for reviewing an office after a completed booking
How do I access my reviews?How to access your reviews and how reviews impact Profile Score
What is the messaging system?What are messages and replying to messages
What if the office address is incorrect?office address incorrect
What steps should I take if I arrive at a dental office and it's closed or I'm denied entry?dental office is closed or I am turned away
Can I prevent/block certain dental offices from seeing my profile?How to block an office
How do I manage notifications and emails?notifications
What if I need to take a break or deactivate my account?deactivate my account
How do I contact Member Services?problems and account resolutions
How do I change my profile from Dental Assistant to Dental Hygienist?Can I make a DA and RDH profile
How does my profile get approved?How do I get approved
How do I enter my dental license?For licensed dental professionals - hygienists, dentists, specialists
How do I enter my graduation year and board exam date for student profiles?For student profiles - needing to update board exam and graduation dates
How do I upload my photo ID?Photo IDs help verify your identity and are NOT shown to offices
How Do I Register for Student Webinars on Cloud Dentistry?Free webinars for students
How do I get my profile approved?Understanding our profile review and approval process for dental professionals
What is required to get bookings?Once your profile is activated and approved, time to get bookings!
How do I cancel a booking I cannot attend?Impacts of cancelations to your Profile Score and the office's workflow
How do I participate in the externship program for dental assistants?How can I complete externship hours or requirements
How Do I Opt Out of the Externship Program on Cloud Dentistry?
What is the Externship Program?Externship Program
When can my student profile be approved as a Professional account?student profile approval
I just received my dental license number after taking my state board exam - what do I do next?For students that completed their RDH program and passed state boards
Updating your profile from Student to ProfessionalFor students to transition their profile to a professional account
Is there a fee for job seekers to use the platform?Do professionals have to pay to use Cloud Dentistry?
How long will profile review/approval take?How long will my profile take to be approved?
Why does my profile need to be reviewed?
How does Cloud Dentistry work?
Can I work while in hygiene school?If you already have a student account while in hygiene school
How to Upload Certificates to Your ProfileUploading certificates to your profile - CPR, x-ray, BLS, and more
I am a Dentist but I want to accept Hygiene assignments.DDS wants to accepts hygiene assignments
I referred someone but I do not see my referral bonus.missing referral bonus
How do I enter my direct deposit and tax information into my Cloud Dentistry profile?setting up tax and direct deposit information
How to Add the Cloud Dentistry Widget to Your PhoneDid you know that we have a phone widget? Add it to your home screen to quickly check your upcoming shifts and get notified about new messages.
How to Get the Background Check Badge and Attract More Job OpportunitiesCloud Dentistry offers yearly background checks through for just $17/yr**
New Profile Score ImprovementsHow the updated Profile Score process will help professionals
What happens when I apply for a job under the Job Posts tab?applying for job posts
What happens when I decline a booking request?decline a booking request
What happens when I accept a booking request?accepting a booking request
Can I propose a booking to an office?Propose a booking to an office
How do I get notifications for booking requests and messages?How to set up notifications
How can I delete my account?
How to add or change your addressAdding your address impacts your radius and miles setting
How does Cloud Direct Pay (CDP) work?Understanding Cloud Direct Pay (CDP) for professionals
How to set your profile as available for permanent positionsLooking for permanent work? We now have an easy way to mark your profile!
How to add or change your addressChange your address with these quick steps
How to change to W2 statusHow to select or change to W2 status
Continuing Education Frequently Asked QuestionsContinuing education questions, CE certificates, CE help and support