How to Cancel
If you are unable to attend a confirmed booking request, we ask that you cancel the assignment ASAP via the Cloud Dentistry platform. You may cancel the booking by going to your "bookings" tab and clicking the red "cancel" button next to the booking you cannot attend. Keep in mind, any cancelation of a confirmed booking will result in points deducted from your Profile Score.
You may also message the office but we require you to cancel via the platform first to ensure the office is notified via their preferred method of communication. Failure to cancel the booking through the platform could result in the assignment being marked as a "no-show". If the cancellation of the assignment is 1 hour or less from the start time, this will be recorded as a "no-show".
When you cancel your booking, you'll be prompted to provide a reason for the office. Keep in mind, offices will have the ability to leave a review, so be sure to provide a detailed reason for the late cancelation.
Documentation Required for Late Cancellations and No-Shows
If the cancellation occurs with less than 24 hours notice (late cancellation) or a no-show is recorded, dated documentation of an emergency is required to "excuse" the assignment status. A hold may be placed on your account if no documentation is provided for a late cancellation or no-show. The hold times are listed below. If multiple holds on your account are recorded, booked assignments could be canceled and access to your account could be permanently lost.
No-show: A minimum of 2 weeks per no-show occurrence.
Late cancellation: A minimum of 1 week per late cancellation.
If the documentation provided for the no-show or cancellation is approved, points will not be deducted from Profile Score and will re-calculate accordingly overnight.
Impacts of Cancellations and No-Shows to Profile Score without an Approved Excused Status
In addition to responsiveness, once a booking is agreed upon between the professional and the office, attendance and promptness are critical for Profile Score.
When you agree to a booking, the office will cancel the request to other professionals and decline any other applicants. If you cancel, the office has to start the process all over again. So if you cancel, your score will go down by 10 points.
Canceling within 24 hours prior to the start of a booking is particularly hard on the office, so your score will go down by 50 points when you cancel within 24 hours.
The worst of all is to no-show. Patients may be waiting for you and not showing up makes the office look bad and lose money. When this happens, your score goes down by 100 points.
For every completed booking, your score will go up by 10 points.