If you arrive and find the office closed, despite being booked through our system, please wait for 30 minutes after the start of the assignment. During this wait, attempt to contact the office directly and through our platform, and via phone call. If you're unable to enter the office after 30 minutes, report the incident to service@clouddentistry.com or via the complaint button on your appointment. You may be entitled to compensation called "turn away pay" for up to half a day's work, for a maximum of 4 hours.
If you gain entry, your work time commences as scheduled. Compensation claims must be submitted within 30 days and will be paid through our direct pay system, not by check. Please complete a signed timesheet for our records.
If you arrive at the address listed in the booking and the address is incorrect or the office is closed: Please wait for 30 minutes after the start of the assignment. During this wait, attempt to contact the office directly and through our platform. If you're unable to enter the office after 30 minutes, report the incident to service@clouddentistry.com or via the complaint button on your assignment.
If you arrive at the address listed in the booking and the office staff has turned you away: Report the incident to service@clouddentistry.com or via the complaint button on the assignment ASAP. If you are more than 15 minutes late to the assignment and were unable to connect with the office, you may not be eligible for compensation.