Office Accounts FAQ
For dental offices looking to hire
By Cloud and 1 other2 authors58 articles
Getting Started
Creating Your Free Account and how to get the most out of the platform.
What is Cloud Dentistry?Cloud Dentistry is a marketplace that simplifies dental staffing by providing immediate, on-demand solutions.
Creating Your Free Office Profile and Getting It ApprovedA complete guide for dental practices joining Cloud Dentistry — from setting up your free office profile to getting it approved by our Onboarding team.
What are the benefits of a Cloud Dentistry subscription?What is included in an office subscription
How can we successfully hire for our open role?Steps to take to fill open positions - for both temporary and permanent hires.
Do you have a referral program?
Cloud Dentistry Hiring GuideA simple, effective way to fill shifts and hire the right team
Account Management
Account Settings & Updates
How do I manage notifications and emails? (Offices)Important Notifications
How can my staff access the Cloud Dentistry account?Creating Account Administrators
How can I hide my office name and address on job postings in Cloud Dentistry?Privacy of Office Details
Can I add more photos to my Office account?Attract more professionals to your job posts with compelling office photos
Managing Your Office Account on Cloud DentistrySubscription plan changes, taking a break, account deletion, password reset, and updating practice information
Finding & Vetting Professionals
Search for dental professionals, understand profile scores, verify credentials, and manage who can see your office.
Can I prevent/block certain dental professionals from seeing my profile?Block a Professional from your Office
How to favorite a professional
Who are these externs and what do I do with them?
Who appears in the list and what determines the order?
Search Features for OfficesFinding the perfect professional for your office's needs
Understanding Professionals’ Profile Score and What it Means for OfficesUnderstanding our new Profile Score system for Office accounts
Are professionals allowed to turn down work requests that I send to them?
Can I communicate directly with the professionals on the Cloud Dentistry network?Can I message professionals directly on Cloud Dentistry?
How does Cloud Dentistry verify the dental professionals on its platform?Does Cloud Dentistry verify licensure information for professionals on the platform?
Do dental professionals have background checks?
How do I know if the dental professionals on the site are available to work at the listed times?
Booking Management
Create and manage temp bookings, handle scheduling changes, cancellations, no-shows, and booking best practices.
How do I report a negative experience with a dental professional?How can I file a complaint?
How do I create a booking request?How an Office Creates a Booking Request
How to Fill Temp Shifts Faster with Multi-Professional RequestsMaximize success filling temp shifts; multi-professional booking tool
Why do some profs have “auto-accept” on their calendar?
How long does it take to get a confirmed booking?
Can professionals propose bookings directly to offices?
What happens if the booked professional late cancels or no-shows their confirmed booking?
What happens if I send a dental professional home early?Guarantee Payment, Booking Ending Early, Sending a Professional Home
What happens if I cancel a booking with a dental professional?Will I be charged a fee for canceling a booking with a professional?
What to Do If You Need to Change Booked Hours?Hours Need Changed, Day Ended Early, Late Arrival
What do the different colors on the bookings calendar mean?Identify the different booking statuses and what they mean.
How do I book a professional for a different hourly rate?Negotiated A Different Hourly Rate, Update Hourly Rate, Edit Booked Hourly Rate
Job Posts
Create and manage job postings, track applicants, and promote open roles to the right professionals.
How do I create a job post?How to create a job post
How do I choose who to promote the job to?
How do I set up an interview?Scheduling Interviews - Working Interviews
How do I know when someone applies to my job post?
Why Aren't My Job Postings Getting Applicants?
How much does it cost to post a job?Understanding job post payment
Payments & Billing
Payments to Temps; Subscription Billing
What tax documents should I collect from the professionals?
Reviews
Leave and read reviews for dental professionals you've worked with.
How can I read my office reviews?
How can I leave a review for a professional after booking?How to Submit a review for a dental professional
Support
Get help from the Cloud Dentistry team
How do I contact member services?
How do I report a tech issue?Issues with website, App, or Facing an Error message
Legal and Compliance
Legal and Compliance for Subcontractors
Is it legal for hygienists to be a subcontractor?
Who is responsible for Workman's Comp and Malpractice for 1099 profs?
Additional Services
Learn about DSO Accounts and the Cloud Dentistry Members Perk
Dental Service Organizations (DSOs)Does Cloud Dentistry service DSOs?
Cloud Dentistry MembershipsUnderstanding the Memberships Perk for Cloud Dentistry Subscribers