How do I change the hourly rate on a booking request?
Need to update the hourly rate for a booking request? Whether you agreed on a different rate through messages or are booking a dentist for hygiene coverage, the current booking cannot be edited once it is pending or confirmed.
To update the hourly rate, follow the steps below.
If the booking request is already pending or confirmed
Cancel or decline the current booking request with the incorrect rate.
Create a new booking request using the updated hourly rate.
Unfortunately, booking details — including the hourly rate — cannot be edited after a booking request has been submitted or confirmed.
How professionals can update the hourly rate
While offices cannot change a professional’s hourly rate on their end, professionals have two options:
Update their hourly rate in their booking settings
Propose a new booking with a custom rate directly through the message thread with the office
Steps for professionals to propose a new rate
Open the message thread with the office.
Click “Propose a Booking.”
Enter the updated hourly rate.
Send the booking proposal to the office.
The office can then review and accept the proposal with the updated rate.
Tip: Message the dental professional with this message: "You will need to adjust your hourly rate on your side. Please click the 'propose a booking link' in this message thread to book the rate and hours we've agreed upon."
After the new booking is accepted
Once the office accepts the updated booking proposal:
The booking will be confirmed with the newly agreed-upon rate
The attached booking agreement will reflect the updated hourly rate