Schedule Fell Apart, Patients Canceled, Overbooked:
If you need to send a dental professional home earlier than scheduled due to patient cancellations or schedule changes, here’s how it works:
Guarantee Payment = Working Hours Booked, Minus 1 Hour
You can send a dental professional home up to one hour early of booked hours without any additional funds owed. In this case, you only pay for the actual time they worked.
Example: Professional was booked for 8.5 working hours; Guarantee Payment = 7.5 Hours
*You can view the booking for the specific booked hours. Guarantee payment will be 1 hour less than what is listed here.
Sending Home More Than One Hour Early
If the professional is sent home more than one hour early, you are required to pay for the full number of hours initially booked, minus the grace hour.
Example: If booked for 8 working hours and worked 3 hours, the temp would be due payment for 7 hours.
Canceled Upon Arrival; Before Work Has Begun = Turn-away Fee
If the office does not require the professional's services upon arrival, a turn-away fee equivalent to half of the booked hours, or up to 4 hours, will apply.
While a timesheet is not strictly required for this scenario, submitting one can serve as proof of attendance. Turnaway fees are processed through our Cloud Direct Pay system. If an office does pay the professional the fee directly (via check, etc..), please alert the Cloud Dentistry team to prevent double payment.
This policy ensures fairness and respects the commitment dental professionals make when setting aside time specifically for your office. The booking details will outline the actual working hours they were booked for.
Please indicate any reason for the shortened hours in the space provided on the Cloud Direct Pay timesheet if applicable.
Professional Needed to Leave Mid-Shift
If the professional has to end the day for personal reasons, guarantee payment does not apply, and they are only due payment for the actual time worked. Please indicate the reason for the shortened hours on the signed timesheet or by filing a complaint. Filing a complaint alerts our Member Services team directly and notes it on the booking internally. Complaints are only visible to the person filing the complaint and Cloud Dentistry administrators.
Disagreements in the office:
Please be aware that, even if the working conditions are not ideal, we strongly recommend completing and honoring the booking to the best of your ability. We encourage you to communicate directly with the professional about any expectations for today’s assignment, noting that the day may need to be cut short if improvements are not seen, which helps provide transparency and can be helpful in the event of disputes.
If you decide to send the professional home due to concerns about patient safety or unacceptable behavior, payment may be issued for the hours worked only, and both parties should alert the Member Services team. To do this, you can file a complaint directly in the booking/temp job by clicking "File A Complaint."
Filing a complaint alerts our Member Services team directly and notes it on the booking internally. Complaints are only visible to the person filing the complaint and Cloud Dentistry administrators.
FAQ's:
1. Do I Need to Update/Edit The Booking Hours?
You are not able to edit the hours of a booking that is in progress. Instead, you will:
Note the Actual Hours Worked on a Timesheet or
Pay for Hours Due based on the reason for dismissal
2. What if the professional walked out?
If the dental professional walked out mid-shift, they are not eligible for guarantee payment. They are still due compensation for their time worked.
Report the walk-out by filing a complaint in the booking or contacting our Member Services team directly.
3. What if I short the professional's payment?
It's important to communicate any concerns, disagreements, or reasons for shortened hours to Cloud Dentistry Member Services.
If there is a payment discrepancy based on our guarantee payment or turn-away policy, a professional can contact Cloud Dentistry with supporting documentation. If we receive no communication from an office, Cloud Dentistry will calculate any additional funds owed, charge the office, and issue payment via Cloud Direct Pay to the professional.