If your office no longer requires a temp, cancel the confirmed booking (or proposal/invite) through the Cloud Dentistry platform as early as possible. Whether a fee applies — and how much — depends on how much notice you give and what the situation is.
How to cancel
Cancel from your Bookings Calendar or the Temp Jobs tab. If the booking start time has already passed, the in-platform cancel button is no longer available — contact Member Services instead.
Cancellation fees at a glance
When you cancel | What happens |
Before Confirmation | No Fee |
More than 24 hours before the booking | No fee |
Within 4 hours of the professional accepting | No fee* |
Less than 24 hours before the booking | Late cancellation fee — paid to the professional, plus a $5 Cloud Dentistry processing fee |
1 hour or less before the start time, the professional is en route, office is closed, or the professional is turned away on arrival | Turn Away Pay — half the booked hours, max 4 hours |
After the booking has started | Guarantee Pay - booked working hours, minus one hour. |
* If a professional was booked last minute for a Same Day shift, and is en route or arrives before the booking is canceled, they may be eligible for compensation.
Late cancellation fee amounts
When you cancel less than 24 hours out, the fee is paid to the professional as compensation for holding the day:
$100 per specialist
$75 per hygienist
$40 per dental assistant or front office staff
A $5 Cloud Dentistry processing fee is added on top.
Turn Away Pay
If you cancel within 60 minutes of the start, or the professional arrives and is turned away, they're entitled to half of the booked hours, up to 4 hours.
If the professional arrives and the office is closed, they're asked to wait 30 minutes after the start time and try to reach office staff. If no one responds, they're eligible for Turn Away Pay.
If the schedule falls apart mid-day
If the professional has already started and you no longer need them — patient cancellations, schedule changes, etc. — they may be eligible for Guarantee Pay, which is payment for the working hours they were booked, minus one hour. See What happens if I send a professional home early? for details.
Force Majeure / inclement weather
Cancellations due to severe weather or other Force Majeure events are handled differently and fees may be waived. See Force Majeure & Inclement Weather Cancellations for the full process.
How are fees billed/issued?
Late Cancellation and Turn Away fees are charged to the office's payment method on file and issued via Cloud Direct Pay to the dental professional.
Guarantee payment varies on whether the office pays directly (check, etc.) or via Cloud Direct Pay.
Cloud Direct Pay: Timesheet should reflect actual hours worked, and cite the reason for the shortened hours. If eligible, guarantee payment will be billed and remitted to the professional.
Payment via Check, etc. from the office: The office should remit payment based on the guarantee payment policy.
If there is a payment discrepancy based on our guarantee payment or turn-away policy, a professional can contact Cloud Dentistry with supporting documentation. If we receive no communication from an office (see Disputing a Fee below), Cloud Dentistry will calculate any additional funds owed, charge the office, and issue payment via Cloud Direct Pay to the professional.
Disputing a Fee
It's important to communicate any concerns, disagreements, or reasons for shortened hours to Cloud Dentistry Member Services.
If you believe a fee was applied incorrectly, contact Member Services with any supporting documentation. Cloud Dentistry reserves the right to determine eligibility.
For the full policy and the complete fee schedule, see our Terms of Use.