Whether you're new to the platform or a seasoned office user, we understand you might have questions or need assistance. First, we recommend browsing the FAQ page to see if any articles can immediately answer your question(s).
If you need further assistance, please contact us by clicking on the chat icon in the lower right corner of our page. Our AI assistant will try to help answer your questions first. When sending a message through live chat, you can select the correct prompts, such as "Get More Help," or request an agent from our chat assistant.
Please note that Cloud Dentistry Member Services does not currently receive inbound phone calls; however, if we are unable to resolve your inquiry via chat or email, we can schedule a phone call based on availability.
If your account/bookings need updates or attention, please make sure to connect with a live agent so that your inquiry is addressed. If it’s after hours, you can leave us a message, and we’ll contact you as soon as we are back in the office. You can also email our Member Services team at service@clouddentistry.com
Member Services can assist you with:
Account subscription details
Cloud Direct Pay (CDP) questions
Booking questions, including cancellations, or payments
Account Suspensions
Technical issues for a smooth experience on our platform
All other inquiries – if you're unsure where to go, we'll direct you to the right place.
Don't hesitate to reach out should you have any questions. We're committed to providing you with the support you need!
If you are currently experiencing an issue and need assistance during business hours, please contact our Member Services team through the chat icon on the right-hand side of the platform or website for further assistance.