Yes. Professionals have the discretion to decline work assignments. However, once they accept a request, they are expected to fulfill it unless there is a documented and approved emergency. It's important to note that all unexcused late cancellations and no-shows are recorded and greatly impact the user's profile score.

When a professional cancels after agreeing to a booking, their profile score will go down by 10 points.

As canceling within 24 hours prior to the start of a booking is particularly hard on the office, if the professional cancels within that window their score will go down by 50 points.

We take your schedule seriously, which is why no-shows are the most heavily penalized. When this happens, the professional's score goes down by 100 points.