This guide walks office accounts through the most common account questions on Cloud Dentistry — taking a break from the platform, deleting your account, updating practice or contact information, resetting your password, changing your email, and making changes to your subscription plan.
Subscription plan changes
For any change to your subscription plan - pricing, plan lengths, switching billing cycles, or cancelling - please reach out to the Member Success team directly. A Cloud Dentistry representative will review your current account plan and provide personalized options to make any requested changes.
For an overview of what a subscription includes, see What are the benefits of a Cloud Dentistry subscription?.
Taking a break
Subscriptions cannot be paused. If you no longer have a need, please connect with our team to make changes to your plan. Your account will always be here if staffing or account needs arise in the future.
Account deletion
If your account is eligible for deletion, you can mark it for deletion from the drop-down menu under the “Account Deletion” section of your office settings.
Your office cannot delete its account if it has any of the following on record:
Booking history (even canceled or declined bookings)
Referrals issued or received
ANY billing history
Active or previous subscription history
These records exist to protect both your office and the professionals you’ve worked with (for tax reporting, dispute resolution, and billing history), so they can’t be removed. If your account isn’t eligible for deletion, the Member Success team can assist you with the next steps.
Resetting your password
If you’ve forgotten your password or want to change it:
Go to the Cloud Dentistry login page.
Click the “Forgot Password?” link below the sign-in form.
Enter the email address associated with your office account and submit.
Check your inbox for a password reset email and follow the link to create a new password.
If the reset email doesn’t arrive within a few minutes, check your spam or junk folder. If you still don’t see it, contact the Member Success team, and we can assist.
Changing your Email Address
Your login email is tied to your office account, so updates need to be handled carefully to keep your account secure.
If you have access to your account, please visit the "Email & Password" section of the account and enter the new email address you would like to use for logging in and for notifications.
An email with a verification link will be sent to the newly added email address. You MUST click the email verification link in order for this change to go through. This link expires after 1 hour, so do this promptly. You can resend the verification link within your account if needed.
If you no longer have access to the previous email address or your account, you'll need to connect with our team. The best way to do this is via live chat for immediate assistance!
*Tip: If you are receiving an 'invalid link' error, and it has not yet expired, make sure you are logged out of the account when verifying a new email address or resetting a password.*
Updating Owner contact information
Contact information — phone number, the owner/primary contact name at your office, and the owner's photo — can be updated in the Contact Info section of your account.
Updating practice information
Your practice details — office name, practice address, specialty, hours, parking details, and the practice description professionals see — can be edited from the Practice Info section of the account. Keeping this information current is key to attracting the right professionals and giving them as many details about your office before their arrival. The contact information added here is what is given to professionals when they are booked with your office.
If your office address is wrong or out of date, see What if the office address is incorrect? for the recommended steps.
Need help?
The Cloud Dentistry team is happy to help. You can reach us through the in-app chat from your office dashboard or by emailing service@clouddentistry.com.