If you need to adjust the hours for a professional you’ve already booked, please note that the existing appointment cannot be edited directly. Instead, follow these steps:
Cancel the Current Booking
You must cancel the existing booking that has the incorrect hours.
Create a New Booking Request
After canceling, submit a new booking request for the updated hours. The professional will need to confirm the new booking.
Changes Made Within 24 Hours
If changes are made within 24 hours of the appointment and the professional does not agree to the revised schedule, your office may be subject to cancellation fees.
We recommend that offices then message the professional and notify them of the change, including a reason if possible, and to make them aware that a new booking request will be sent.