How Do I Pay Professionals?
There are two ways your office can pay a dental professional booked through Cloud Dentistry: Cloud Direct Pay or Direct Payment from Your Office. You can view or update your payment terms at any time under Billing Info > Payment Terms to Temps in your account settings.
Option 1: Cloud Direct Pay (Recommended)
Cloud Direct Pay is our preferred payment method. Once enrolled, Cloud Dentistry handles paying the professional on your behalf — no checks, no manual transfers.
How it works:
Enroll in Cloud Direct Pay — You'll receive a confirmation email, and a Cloud Direct Pay badge will appear next to your office name.
Book a professional — Find and book a dental professional through the platform as normal.
Sign the timesheet — After the shift is complete, sign off on the professional's timesheet to confirm hours worked. (View a sample timesheet here.)
We handle the rest — Once the professional submits their signed timesheet, Cloud Dentistry pays them directly using the payment method on file for your office.
Note: Professionals are responsible for submitting their own timesheets. Please sign promptly after their shift to avoid delays.
A few things to keep in mind:
ACH payments take longer to process than debit or credit card payments.
Cloud Direct Pay is not yet available in all regions. If your office is eligible, you'll be prompted to enroll when upgrading your subscription.
W2-Only Professionals
If a professional has the W2 Only Badge listed on their profile, this will override your office's set payment terms (even Cloud Direct Pay). We cannot issue payment via Cloud Direct Pay for W2-only bookings. You will see the W2 Only Badge listed within their hourly rate section.
If the office and the professional both agree to update the payment terms, both parties must contact Cloud Dentistry Member Services to verify this. Otherwise, the professional will not be able to upload a timesheet for payment via Cloud Direct Pay.
If a professional displays a W2 Only badge, Cloud Direct Pay does not apply — even if your office is enrolled. In this case, your office is responsible for paying them directly, collecting their tax documents, and withholding taxes.
Option 2: Direct Payment from Your Office
If Cloud Direct Pay isn't available in your area, or you prefer to manage payments yourself, you can pay the professional directly. When setting up your payment terms, choose from the following options:
Payment Term | What It Means |
Same Day | Payment must be provided to the professional by the end of the day. |
Up to 7 Days | Payment must be issued within 7 business days of the assignment. |
Up to 14 Days | Payment must be issued within 14 business days of the assignment. |
W2 via Regular Payroll | The professional is added to your regular payroll cycle and treated as a W2 employee of your office, with the same tax withholding and payroll obligations as your other staff. |
Tip: Your chosen payment term is visible to professionals before they accept a booking, so selecting a clear and accurate term helps set expectations upfront.