For both dental offices and dental professionals
When severe weather or another Force Majeure event makes a booking impossible to complete, the standard cancellation rules don't apply. Late cancellation fees are waived, and the cancellation doesn't count against the professional's Profile Score — if both parties follow the steps below.
What qualifies as Force Majeure
Cloud Dentistry treats the following as Force Majeure events:
Severe weather: snow, ice, hurricanes, tornadoes, floods
Power outages caused by severe weather
A/C or heat outage during extreme temperature conditions
Other comparable serious situations that genuinely prevent the booking from happening safely
What does NOT qualify
Computer systems or scheduling software going down
Office equipment failure (autoclave, X-ray unit, suction, etc.)
Staffing shortages on the office side that aren't weather-related
The scenarios below may still excuse the booking under our standard documentation policy. See How do I cancel a booking I cannot attend?
Standalone power or utility outages outside an extreme weather context (outage documentation may be required)
Personal emergencies unrelated to the weather event
What both parties must do
When a Force Majeure event affects a booking, both the office and the professional must:
Cancel the booking through the platform as early as the situation allows.
Cite the Force Majeure event as the reason at the time of cancellation. Without this, standard penalties may apply.
Contact Member Services immediately by email at service@clouddentistry.com or via the chat bubble on your dashboard.
Provide dated documentation of the event — a screenshot from a weather app, an official weather alert, an outage notification from the utility, or equivalent.
What happens when a Force Majeure cancellation is approved
For dental offices
The late cancellation fee is waived
The Turn Away Pay obligation is waived (the booking didn't proceed through any fault of yours)
No financial penalty is applied to your account
For dental professionals
The late cancel or no-show is excused for Profile Score purposes — no points deducted
Guarantee Pay does not apply to Force Majeure events. See What is Guarantee Pay?
A note on intent
Cloud Dentistry charges financial penalties on cancellations because professionals plan their day, their childcare, and their income around your booking — and offices plan their patient schedule around the professional. Force Majeure exists for genuine, documented emergencies that neither party can control.
Misusing the policy — citing weather when there isn't any, refusing to provide documentation, repeated unverifiable claims — defeats the purpose and may be reviewed as a policy violation.
Disagreements about whether something qualifies
If you and the other party disagree on whether an event qualifies as Force Majeure, contact Member Services with your documentation.
Cloud Dentistry reserves the right to determine on a case-by-case basis whether an event qualifies as Force Majeure.