Cloud Direct Pay (CDP) allows your office to pay dental professionals directly through Cloud Dentistry - with no markup on the hourly rate. Cloud Dentistry handles timesheet review, dispute resolution, and issues 1099s to professionals at year-end.
*CDP is not available in New Jersey, California, New Hampshire, or Massachusetts.
How to Enroll
To enroll in Cloud Direct Pay, go to the dropdown menu, select "Billing Info," then select the Payment Terms for Temps section. On this page, you will see the option to select Cloud Direct Pay! You can also select the option to enroll upon purchasing a subscription!
How to Confirm You're Enrolled
After enrolling, a CDP badge will appear beside your office name, and "Cloud Direct Pay" will be listed under payment terms for bookings in the system.
Your Role as an Office
With Cloud Direct Pay, the professional is responsible for uploading a photo of the signed timesheet into the assignment within their account. The only action required by the office is:
Ensure a valid, up to date payment method is set as the default method, or assigned to the appropriate office location.
Review the timesheet accuracy, fill out any reasons why the hours were shortened, if applicable, and sign in the office staff signature portion.
Once a timesheet is uploaded, you will be notified. You can review the submitted timesheet to ensure accuracy. If you have concerns about a submitted timesheet, please contact our Member Services team via live chat or email.
Here is a copy of the Cloud Direct Pay timesheet. Feel free to have some of these on hand for temps as well!
Processing Fees
Cloud Direct Pay processing fee is as follows:
Front office and dental assistants: $25 per booking
Hygienists, dentists, and specialists: $40 per booking
Save with ACH or Debit Card
You can lower your processing fee by paying with ACH or a debit card from a US Bank instead of a credit card:
Front office and dental assistants: $20 per booking
Hygienists, dentists, and specialists: $30 per booking
To set up ACH or Debit Card payments:
Go to Billing Info > Payment Methods and add ACH or Debit Card if not already configured.
Set this method as the default, or assign to the correct location.
Once assigned, all new invoices will use the new method and the discounted rate will apply automatically.
You can add a US Bank Account here.
Cloud Direct Pay Processing Times
Processing times can vary depending on a few different factors.
If the professional has auto approval and the instant payout feature turned on, they will receive their deposit within moments after timesheet submission.
If the professional does not have instant payout turned on, they will receive their deposit within 1-3 business days after timesheet submission. *If your office uses ACH/bank account as a payment method, this can take 3-5 business days.
Common Reasons for Cloud Direct Payment delays:
Timesheet was rejected by our team. This could be for incorrect or missing required information on the timesheet (date, signatures, times, etc..).
Manual Review Required. Guarantee pay requests, auto-approval disabled, hours worked significantly greater than booked
Office's Payment Method failed. Insufficient funds, expired card, etc..
Booking was not confirmed. If there is no confirmed booking in place, the professional does not have the ability to upload a timesheet for processing. Your office should send a booking request immediately, or contact our Member Services team to ensure a booking is in place, and to verify hours. *Additional fees may apply.
If you have questions about fees, contact Member Services at via the chat bubble (live chat) or email at service@clouddentistry.com.