While it's uncommon for professionals to miss confirmed assignments, it can occasionally happen. In fact, less than 2% of confirmed bookings result in a no-show.
To minimize this risk, consider booking professionals with a strong Profile Score, which reflects their reliability. Learn more about how Profile Scores impact office accounts here.
If a professional does not show up for their assignment, please follow these steps:
Report the No-Show
Go to the assignment in question on the platform and click the “no show” button to notify our team.
Impact on a Professional’s Profile Score
Professionals who miss an assignment without a valid reason will face a significant point deduction on their Profile Score.
If the professional can provide documented evidence for their absence (e.g., car accident), our Member Services team will review the situation to determine if the excuse is acceptable.
This process ensures accountability and helps maintain the reliability of our platform.