If you need to cancel an assignment, you can do so through the Bookings tab. The cancellation fee depends on the timing and circumstances:
Same-Day Cancellations
If you cancel an assignment that was booked, confirmed, and canceled within the same business day, there is no penalty.
Less Than 24 Hours' Notice
For cancellations made less than 24 hours before the assignment, a small fee may be charged to the office. This fee is passed on to the professional as compensation.
Professional En Route or Turned Away
If the professional is already on their way or is turned away upon arrival, they are entitled to payment for half of the booked hours (up to a maximum of 4 hours).
For full details on cancellation fees, please refer to our Terms of Use, which provides a comprehensive breakdown of our policies.