When you (a professional) and an office agree to a booking, the office faces a financial penalty if they cancel within 1 hour of the booking's start time or if they turn the professional away upon arrival.

If you fail to show up for a confirmed booking, the office may suffer financial or reputational harm. However, Cloud Dentistry does not charge you a fee since we do not have a payment method on file for professionals, and we may not be able to withhold payment in future transactions.

Instead, we can suspend or remove you from the Cloud Dentistry platform. Some no-shows have reasonable explanations and can be forgiven. The no-show may be excused if you provide dated documentation for your absence that is accepted by our Account Resolutions department. Examples of acceptable documentation are items such as a doctor's note, tow receipts for vehicle issues, etc., that prove you had a true emergency that prevented you from canceling the assignment with more than 24 hours notice.

Otherwise, our policy is to suspend or remove you from the platform.

Once a booking is agreed upon between the professional and the office, attendance and promptness are critical for Profile Score.

When you agree to a booking, the office will cancel the request to other professionals and decline any other applicants. If you cancel, the office has to start the process all over again. So if you cancel, your score will go down by 10 points.

Canceling within 24 hours prior to the start of a booking is particularly hard on the office, so your score will go down by 50 points when you cancel within 24 hours.

The worst of all is a no-show. Patients may be waiting for you and not showing up makes the office look bad and lose money. When this happens, your score goes down by 100 points.

If you can’t make a confirmed booking, it’s always in your best interest to cancel the booking right away. The longer you wait, the greater the penalty will be.
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