When you (a professional) and an office agree to a booking, the office faces a financial penalty if they cancel within 1 hour of the booking's start time or if they turn the professional away upon arrival.
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If you fail to show up for a confirmed booking, the office may suffer financial or reputational harm. However, Cloud Dentistry does not charge you a fee since we do not have a payment method on file for professionals, and we may not be able to withhold payment in future transactions.
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Instead, we can suspend or remove you from the Cloud Dentistry service. Some no-shows have reasonable explanations and can be forgiven. The no-show may be excused if you provide documentation for your absence, and the Cloud Dentistry Member Services team accepts it. Otherwise, our policy is to suspend or remove you from the service.

Once a booking is agreed upon between the professional and the office, attendance and promptness are critical for Profile Score.

When you agree to a booking, the office will cancel the request to other professionals and decline any other applicants. If you cancel, the office has to start the process all over again. So if you cancel, your score will go down by 10 points.

Canceling within 24 hours prior to the start of a booking is particularly hard on the office, so your score will go down by 50 points when you cancel within 24 hours.

The worst of all is to no-show. Patients may be waiting for you and not showing up makes the office look bad and loose money. When this happens, your score goes down by 100 points.