How To Set Your Preferred Notifications:
You can adjust your notification preferences in the dropdown menu, under the Notification Settings page, tailoring how you receive updates from Cloud Dentistry.
We highly recommend at least turning ON text/app notifications for "Bookings" and "Messages." This will ensure you don't miss important booking changes or messages from dental professionals.
To further enhance your notification setup, consider the following steps:
Add a Mobile Number: Navigate to your account’s Notification Settings and add a mobile number. Enable text (SMS) notifications for bookings.
Verify Your Email Address: Ensure the email address associated with your account is correct and up-to-date to receive email notifications.
While emails are helpful, turning on text or app notifications ensures that you don't miss important updates when you are not in the office (after business hours).
What Happens When a Confirmed Professional Cancels a Booking
When a confirmed professional cancels a booking, you will receive an email notification informing you of the cancellation. Additionally, the booking will automatically reopen, allowing you to engage with other professionals to fill the vacancy.
Troubleshooting Notification Issues
If you are not receiving notifications:
Double-check your Notification Settings to ensure all methods (email, SMS, in-app) are enabled.
Verify that your contact information, including your email and mobile number, is accurate.
Check your email spam or junk folder for missed notifications.
By following these steps, you can ensure that you remain informed about any booking cancellations and take appropriate action promptly.