How to Submit Documentation to Excuse a Late Cancellation or No-Show on Cloud Dentistry
Late cancellations or no-shows can be excused on Cloud Dentistry if you provide valid documentation that meets the platform's requirements. This guide explains the types of acceptable documentation, submission methods, and outcomes of submitting documentation.
Documentation Types
Professionals have the right to provide documentation to excuse any adverse action taken against them.
Illness
Death in the family
Accident
Inclement Weather
Other major incidents or disasters not mentioned
Approved Documentation:
Documentation MUST be provided within 30 days of the offense or reported absence.
Documentation MUST be dated and/or timestamped from the following sources:
Hospital / Dr Office letter
Car repair/insurance repair/tow receipt
Police Report
Weather alerts
Funeral information
Unapproved Documentation:
Pictures of car accidents / flat tires
Pictures of medical issues provided by the professional
Fraudulent/forged documentation
Submission Method
Visit your account Dashboard and click "Send Documentation." This creates a message within your app directly to our Member Services team. Please ensure your documentation is attached to your message, along with any communication regarding the absence.
Outcomes of Documentation Submission
Once your documentation is submitted, it will be reviewed by the Account Resolutions team. If approved:
The late cancellation or no-show will be excused.
Penalties, such as performance score deductions, will not apply.
Account Suspension is shortened, or waived entirely
If your documentation does not meet the requirements, penalties may still apply. Ensure your submission is clear, complete, and dated.
FAQs on Specific Scenarios
Can I submit documentation for a family member’s medical emergency? Yes, documentation such as a family member’s doctor’s note can be submitted. This includes children, parents, or persons you are the sole caretaker for.
What if I don’t have a doctor’s note? Alternative documentation, such as pharmacy receipts or proof of emergency, may be accepted.
Can I submit a picture or PDF of my documentation? Yes, clear pictures or PDFs are acceptable.
Common Mistakes to Avoid
Submitting incomplete or outdated documentation.
Failing to notify the office about the cancellation in addition to submitting documentation.
By following these guidelines, you can ensure your documentation is reviewed promptly and accurately, helping avoid account suspensions.
Fraudulent or altered documentation is grounds for a permanent suspension.