In the rare case where a professional fails to attend their confirmed assignment, it's important to know that this occurrence is uncommon on the platform, with less than 2% of confirmed bookings resulting in a no-show. To further reduce the risk of encountering failed assignments, it is advisable to book professionals who have a strong and reliable track record.
Should you face the unfortunate situation of a professional not showing up for an assignment, there is a protocol to follow:
- Navigate to the assignment in question on the platform and click on the "no show" button. This action notifies our team of the incident.
- Professionals who fail to show up for an assignment without a valid and documented reason will receive a public mark on their profile indicating the no-show. This mark remains visible until the professional can provide dated documentation that substantiates a true emergency as the cause of their absence.